Guide to Canceling Your Viasat Internet Subscription

Viasat Internet provides satellite-based broadband services, ideal for rural areas with limited connectivity options. However, if you need to cancel your subscription due to cost, service quality, or switching providers, it’s essential to follow the correct steps to avoid complications. This guide outlines the process to cancel your Viasat Internet subscription effectively.

Understanding Viasat Internet Subscriptions

Before diving into the cancellation process, it’s important to understand the terms associated with Viasat Internet subscriptions:

• Service Plans: Viasat offers various plans based on data limits, speeds, and pricing.
• Contract Terms: Most subscriptions require a 24-month agreement, with penalties for early termination.
• Equipment: Subscriptions typically include leased equipment, which must be returned upon cancellation.
• Billing Cycle: Subscriptions are billed monthly, and cancellations usually take effect at the end of the billing cycle.
• Termination Fees: Early cancellation may result in charges depending on how many months are left in your contract.

Reasons to Cancel a Viasat Internet Subscription

Here are some common reasons why customers choose to cancel their Viasat Internet subscription:

• Cost Concerns: High monthly fees compared to other providers or budget constraints.
• Service Issues: Problems with speed, reliability, or data limits.
• Switching Providers: Moving to a provider with better terms or availability.
• Relocation: Moving to an area where Viasat services are not available or no longer required.

How to Cancel Your Viasat Internet Subscription

The cancellation process requires careful attention to avoid unexpected charges or complications. Follow these steps to ensure a smooth cancellation.

1. Review Your Contract

Before initiating the cancellation, review your Viasat service agreement to understand the following:

• Early Termination Fees: Check how much you’ll need to pay if canceling before the end of your contract.
• Notice Period: Some contracts may require a notice period to process cancellations.
• Equipment Return Terms: Confirm the procedure for returning leased equipment.

2. Contact Viasat Customer Support

Viasat requires customers to cancel subscriptions by phone. Follow these steps:

1. Call Customer Service: Dial Viasat’s customer support line at 1-855-463-9333.
2. Provide Account Information: Be ready to share your account number, name, and contact details for verification.
3. Request Cancellation: Inform the representative that you wish to cancel your subscription.
4. Discuss Final Billing: Confirm whether any remaining charges, including termination fees, will apply.
5. Request a Cancellation Confirmation Number: Note this for your records.

3. Prepare to Return Equipment

Viasat requires the return of leased equipment such as modems and satellite dishes. Here’s how to handle this:

1. Receive Return Instructions: Customer support will provide details on how to return the equipment, often through a pre-paid shipping label.
2. Pack the Equipment: Follow Viasat’s guidelines to ensure all items are included and securely packaged.
3. Use Authorized Shipping Services: Drop off the package at the specified shipping location.
4. Keep the Receipt: Save proof of shipment in case of disputes.

4. Cancel Auto-Pay or Linked Payment Methods

To avoid unauthorized charges after cancellation:

1. Log Into Your Account: Access your Viasat account online.
2. Disable Auto-Pay: Navigate to billing settings and turn off automatic payments.
3. Monitor Bank Statements: Check for any unexpected charges after cancellation.

5. Follow Up for Confirmation

Once the cancellation process is initiated:

• Check for Confirmation Email: Ensure you receive a confirmation of cancellation from Viasat.
• Verify Final Charges: Review your last billing statement to confirm all charges are accurate.
• Monitor for Refunds or Overcharges: If applicable, verify any refunds or overpayments are processed correctly.

Cancel Your Viasat Internet Subscription with Unsubby

Canceling a subscription like Viasat Internet can be complex, especially when dealing with contracts, termination fees, and equipment returns. Unsubby simplifies this process for you.

With Unsubby, you can easily submit your cancellation request, and our team will handle the entire process. From contacting Viasat to confirming your cancellation and managing equipment returns, Unsubby ensures a hassle-free experience. Save time and stress by letting Unsubby help you efficiently cancel Viasat Internet today.

Things to Consider Before Canceling

Here are some important considerations before proceeding with the cancellation:

• Early Termination Costs: Calculate the termination fees to determine if it’s more cost-effective to wait until your contract ends.
• Alternative Providers: Research other internet service providers to ensure a smooth transition.
• Retention Offers: Be prepared for Viasat to offer discounts or alternative plans to retain you as a customer.
• Billing Adjustments: Confirm whether partial month refunds or prorated charges apply.

Alternatives to Viasat Internet

If you’re canceling Viasat but still need reliable internet, consider these alternatives:

• Fiber Internet Providers: Options like AT&T, Verizon Fios, or Google Fiber offer higher speeds and reliability.
• Cable Internet Providers: Companies like Xfinity and Spectrum provide affordable broadband services.
• Fixed Wireless: Providers like T-Mobile Home Internet and Verizon 5G offer competitive speeds without satellite equipment.
• Local ISPs: Check for regional providers offering tailored services.

Common Questions About Canceling Viasat Internet Subscriptions

Can I Cancel Anytime?

Yes, but early termination fees may apply if you are still under contract. Review your agreement for details.

How Much Are Termination Fees?

Fees vary depending on your contract length. Typically, early termination costs are calculated per remaining month in your agreement.

Will I Get a Refund?

Refunds for prepaid months are generally not available. However, some exceptions may apply—contact customer support for clarification.

Do I Need to Return Equipment?

Yes, all leased equipment must be returned to avoid additional fees. Viasat will provide specific instructions.

How Do I Confirm Cancellation?

You’ll receive a confirmation number or email once your cancellation is processed. Keep this for your records.

Tips for a Smooth Cancellation Process

1. Start Early: Begin the cancellation process well before your next billing cycle.
2. Document Everything: Save emails, receipts, and tracking numbers for equipment returns.
3. Monitor Statements: Check for unexpected charges after cancellation.
4. Be Firm but Polite: Retention representatives may try to convince you to stay. Be clear about your decision.

Canceling your Viasat Internet subscription doesn’t have to be stressful. With this guide and the support of Unsubby, you can manage the process with confidence and ease. Whether you’re moving to another provider or reevaluating your internet needs, you’re now equipped to take the next steps.